Complaints about other users

[Menu] [Listings] [Buyers] [Sellers] [Search] [Contact/Help] [Site Map]

Complaints about other AuctionWeb users

The large majority of the hundreds of transactions that take place every day on AuctionWeb are trouble-free. Unfortunately, however, there are occassional problems that users run into when dealing with strangers. Luckily, most of those problems can be easily resolved.

Before you contact eBay with a complaint about another user, we ask that you do the following:

Try to resolve your dispute
Most problems are a result of poor or ineffective e-mail communication, as many people are not used to communicating this way. You can exchange personal contact information, including phone numbers, by accessing this link. Contact another user

Arbitration information
If you feel the need to go to a third party for resolution, please keep in mind that eBay is not a professional arbitrator and cannot offer those services at this time. There are many excellent options for arbitration. Arbitration Services

Use the User Feedback Forum
It is very important to try to resolve disputes directly with other users. If you are unable to do so, please share your experience with the AuctionWeb community by using the User Feedback Forum. Users with significant negative feedback are automatically prevented from using the system in the future. User Feedback Forum

File a Formal Complaint
If mail fraud is involved (you have paid but not received your merchandise), your local U.S. Post Office or the National Fraud Information Center can help you easily file a formal complaint. Please help prevent future fraud by filing a complaint! National Fraud Information Center

Send us a Copy of the Formal Complaint
Once you file a formal complaint with the authorities, please send us a copy. We will then be able to take immediate action to bar the user from our site. Be sure to include any e-mail address(s) used by the user. eBay Inc.
ATTN: Fraud Prevention
2005 Hamilton Ave., Ste. 270
San Jose, CA 95125

No Formal Complaint?
If you are not ready to file a formal complaint against the other user, then the most appropriate avenue for your complaint is to try to resolve your disputes with the other user, or use the User Feedback Forum to publically declare your complaint to the entire AuctionWeb community.
We cannot accept or take action on anonymous complaints. Please try to resolve your disputes or use the User Feedback Forum as appropriate. You may also make your fraud complaints to us in writing using the above address, but we are not able to file formal charges on your behalf.

[Menu] [Listings] [Buyers] [Sellers] [Search] [Contact/Help] [Site Map]

	Try to resolve your dispute Most problems are a result of poor or ineffective e-mail communication, as many people are not used to communicating this way. You can exchange personal contact information, including phone numbers, by accessing this link.		Contact another user

	Arbitration information If you feel the need to go to a third party for resolution, please keep in mind that eBay is not a professional arbitrator and cannot offer those services at this time. There are many excellent options for arbitration.		Arbitration Services

	Use the User Feedback Forum It is very important to try to resolve disputes directly with other users. If you are unable to do so, please share your experience with the AuctionWeb community by using the User Feedback Forum. Users with significant negative feedback are automatically prevented from using the system in the future.		User Feedback Forum

	File a Formal Complaint If mail fraud is involved (you have paid but not received your merchandise), your local U.S. Post Office or the National Fraud Information Center can help you easily file a formal complaint. Please help prevent future fraud by filing a complaint!		National Fraud Information Center

	Send us a Copy of the Formal Complaint Once you file a formal complaint with the authorities, please send us a copy. We will then be able to take immediate action to bar the user from our site. Be sure to include any e-mail address(s) used by the user.		eBay Inc. ATTN: Fraud Prevention 2005 Hamilton Ave., Ste. 270 San Jose, CA 95125

	No Formal Complaint? If you are not ready to file a formal complaint against the other user, then the most appropriate avenue for your complaint is to try to resolve your disputes with the other user, or use the User Feedback Forum to publically declare your complaint to the entire AuctionWeb community. We cannot accept or take action on anonymous complaints. Please try to resolve your disputes or use the User Feedback Forum as appropriate. You may also make your fraud complaints to us in writing using the above address, but we are not able to file formal charges on your behalf.